Listening to feedback is a tricky topic. I subscribe to The Times Online and each of the articles is open to comments. The majority of it is worthless ranting. Most of it is ill-informed and illogical. If the journalists tried to edit their articles to fit in with that feedback, their writing would quickly become contradictory at best and unintelligible at worst. This does not mean that each article can’t be improved, so how do we face this seeming conundrum?

It is important first to separate those who want to be heard and those who want to help or have a real discussion. Those who want to be heard are equivalent to the guy on the street corner with a megaphone shouting about his topic of the day. Those who want to listen to valid points and debate them sensibly can add depth to an argument and improve you and your work.

You also need to realise that there will always be people who will never be satisfied, no matter what you do. These people don’t exist for any other reason than to find fault. They are not who you do your best work for – that is for those who are willing to approach you with an open mind

With feedback, always be prepared to listen. Cast away that which is useless and keep that which is. Don’t use it to sand away the edges, as they are what make you different. The point of feedback is not to make it the same as everyone else, but to improve the quality of the original work.